• Business Hours
    Mon-Sat : 9:00 AM - 5:00 PM
  • 20 Gorse Ave, Hawthorndene
    SA 5051, Australia

Frequently Asked Questions

  • Why floor tiles get drummy or loose?
    It means that the adhesive does not have a good bond between the tiles and the substrate, or that there are hollow voids of missing adhesive under the tiles. If tiles are laid correctly and there is 100% adhesive coverage, and the bond is sound, then the tiles effectively become one with the substrate.
    As the floor is used and subjected to foot traffic, the tiles that are not correctly laid will most likely break, crack, chip, or fail in some other way. In extreme circumstances, the tiles will actually lift off the floor.
  • Why does grout go dark or black?
    If your grouting has gone dark or black, it is just dirty. This does not mean that you don’t keep a clean home or floor, but simply that the way you have been cleaning is not best suited to tiles.
    The most common cause of this is that people wash their floors using too much water and detergent. The dirt is washed off the tiles and collects in the grout joints. It settles in these mini gutters and dries out leaving a film of dirt and detergent.
  • Can I tile over tiles?
    Pro-Lay Wall and Floor Tiling understand It can often be less costly and time consuming to tile this way.
    However, it will raise the floor height and that can create a step at door ways and other areas.
    As long as the original tiles that are down are not drummy and were laid correctly.
    We use a primer that will allow the tile adhesive to adhere to the original tiles and therefore will bond correctly and can be done.
  • Why is important to waterproof your bathroom and kitchen?
    Under the Australian Building Code and Australian standards (AS 3740-1994), you are required to have some form of waterproofing in areas of your home with plumbed-in devices. This includes kitchens, bathrooms, toilets and laundries. Not doing so may result in fines, but also increases your chance of water damage in your foundations.
  • Is there a difference between wall and floor tiles?
    Floor tiles are generally thicker, so they can withstand foot traffic and other impacts. Wall tiles are thinner and lighter to make them easier to adhere to the vertical surface.
  • Where can you tile?
    You can tile over most wall and floor surfaces you find in your home including concrete, timber, brickwork, plasterboard and more. You can even tile over tiles!
    Because each surface type has its own characteristics (such as rate of expansion and contraction, moisture absorption, 'dimensional stability,' and so on).
    Some surfaces may require special preparation and different surfaces will require a different adhesive.
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